Refund and Returns Policy

La Donna Return and Refund Policy

Your Satisfaction, Our Priority

At La Donna, we are committed to providing you with the highest quality fashion and an exceptional shopping experience. We understand that sometimes things don’t go as planned, and you may need to return a product. Our return and refund policy is designed to be simple and compliant with EU consumer protection laws.

Return Policy

Eligibility for Returns

  • You have the right to return any item purchased from La Donna within 14 days of receiving your order.
  • Items must be returned in their original condition, unworn, unwashed, and with all tags attached.

How to Initiate a Return

  1. Contact Us: Notify our customer service team at customers@ladonna.bg within 14 days of receiving your order. Please provide your order number and the reason for the return.
  2. Prepare Your Return: Pack the item(s) securely in the original packaging. Include your order number and any related documents.
  3. Ship Your Return: Send the package to the address provided by our customer service team. Please note that you are responsible for the return shipping costs unless the item is faulty or damaged.

Inspection and Approval

  • Once we receive your returned item(s), our quality control team will inspect them to ensure they meet our return conditions.
  • If the items pass inspection, we will process your refund. If the items do not meet our return conditions, we will notify you and return the item(s) to you at your expense.

Refund Policy

Refund Method

  • Approved refunds will be issued via bank transfer to the original payment method used for the purchase.

Refund Timeline

  • We strive to process refunds as quickly as possible. Once your return is inspected and approved, please allow up to 45 days for the refund to appear in your account. The time it takes for the refund to be processed and posted to your account may vary depending on your bank and payment provider.

Exceptions

  • Returns received outside the 14-day window will not be accepted.
  • Items that are not in their original condition, as described above, will not be eligible for a refund.